Welcome to Hadiya Souq (“we”, “our”, “us”). These Terms of Use govern your access to and use of our website, mobile site, applications, and services (collectively, the “Platform”). By using the Platform, you agree to these Terms.
If you do not agree, please do not use the Platform.
1. About Hadiya Souq
Hadiya Souq Africa is an online marketplace that enables customers to purchase Islamic lifestyle products from:
-
Hadiya NG (our in-house brand)
-
Verified third-party sellers (“Vendors”)
Hadiya Souq facilitates transactions between customers and vendors but does not own or manufacture vendor-supplied products.
2. Eligibility
To use the Platform:
-
You must be at least 18 years old, or have parental/guardian consent.
-
You must use the Platform for lawful purposes only.
3. Your Account
3.1 Accuracy of Information
You agree to provide accurate, complete information when creating an account or placing an order.
3.2 Account Security
You are responsible for maintaining the confidentiality of your login details and for all activities under your account.
Notify us immediately of any unauthorized access.
4. Orders and Payments
4.1 Placing Orders
All orders are subject to acceptance and availability.
4.2 Pricing
Product prices are listed in Nigerian Naira (₦) unless otherwise stated.
Prices may change without notice.
4.3 Payment Methods
We accept:
-
Debit cards
-
Bank transfers
4.4 Order Cancellation
We may cancel or refuse orders due to:
-
Suspected fraud
-
Product unavailability
-
Errors in pricing or listing
-
Violation of these Terms
You may also request cancellation before the item ships.
5. Marketplace Responsibilities
5.1 Role of Hadiya Souq
We provide the platform, manage customer service, and coordinate with vendors.
We are not the manufacturer of vendor-supplied products or reseller products. Only Hadiya brand products are manufactured by us.
5.2 Vendor Responsibilities
Vendors are responsible for:
-
Product descriptions
-
Product quality (even though we try to vet all products and try to ensure a minimum quality standard)
-
Compliance with Nigerian laws
-
Timely shipping (for vendor-fulfilled items)
6. Shipping, Delivery & Returns
By placing an order, you agree to our Shipping Policy and Return & Refund Policy (provided separately).
7. Content & Intellectual Property
7.1 Platform Content
All content on the Platform — including text, images, graphics, logos, and trademarks — is the property of Hadiya Souq or its licensors.
You may not copy, reproduce, or distribute any content without written permission.
7.2 User-Generated Content
If you submit reviews, comments, or photos, you grant Hadiya Souq a non-exclusive, royalty-free right to use, reproduce, and display that content.
8. Prohibited Activities
You agree not to:
-
Use the Platform for fraudulent or unlawful purposes
-
Interfere with security or operations
-
Post abusive, defamatory, or harmful content
-
Copy or misuse Platform content
-
Attempt to bypass technical protections
9. Limitation of Liability
To the extent permitted by Nigerian law:
-
We are not liable for indirect, incidental, or consequential damages.
-
We are not liable for delays or issues caused by vendors, couriers, or external events.
-
Our total liability for any claim related to your use of the Platform is limited to the amount you paid for the relevant order.
10. Indemnity
You agree to indemnify and hold harmless Hadiya Souq, its directors, employees, and partners from claims arising from:
-
Your misuse of the Platform
-
Your violation of these Terms
-
Your violation of applicable laws
11. Privacy
Your use of the Platform is also governed by our Privacy Policy
12. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.
Any disputes will be resolved in Nigerian courts.
13. Changes to These Terms
We may update these Terms occasionally.
Continued use of the Platform means you accept the revised Terms.
14. Contact Us
For questions, reach out via:
WhatsApp: +234 (0) 708 007 5871