Terms of Service

Last updated: 20th September, 2026

Welcome to Hadiya Souq (“Hadiya Souq”, “we”, “our” or “us”).

These Terms of Service apply to your use of the Hadiya Souq website and your purchase of products from us. By using our website or placing an order, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Hadiya Souq

Hadiya Souq is an online retailer of curated Islamic essentials and lifestyle products for Muslim families.

Our range includes Islamic books, children's products, prayer essentials, home accessories, gifts, stationery, modest clothing and other products selected for our customers.

We source products from a variety of manufacturers, publishers, brands and suppliers. Some products may be manufactured or published by third parties, while others may be produced under Hadiya Souq's own brands or labels.

Unless expressly stated otherwise, your purchase is made from Hadiya Souq, regardless of who manufactured or supplied the product.

2. Using Our Website

You may browse and use the Hadiya Souq website for personal, non-commercial purposes.

By using our website or placing an order, you agree that:

• The information you provide is accurate and complete;
• You have the authority to use the payment method provided;
• You will use our website lawfully and responsibly; and
• You will comply with these Terms of Service.

Parents or guardians may place orders on behalf of children.

We reserve the right to restrict or suspend access to our website where we reasonably believe that the website is being misused, used fraudulently or used in violation of these Terms.

3. Your Account

Some features of our website may require you to create an account.

You are responsible for keeping your account information and login details secure and for all activity carried out through your account.

Please notify us promptly if you believe someone has accessed your account without your permission.

You agree to provide accurate and current information and to update your details when necessary.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information on our website are accurate and up to date.

However:

• Product colours may appear slightly different depending on your device or screen settings.
• Product packaging may change from time to time.
• Manufacturers and publishers may make changes to product designs, specifications or packaging.
• Some products may vary slightly from photographs shown on the website.

Where a product has specific features, dimensions, materials or other important specifications, these will be stated on the relevant product page where applicable.

If you have a question about a product before purchasing, you can contact us for clarification.

5. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after you have placed an order, we will contact you regarding the available options. Where appropriate, you may be offered a replacement, store credit or refund.

6. Prices

All prices on our website are displayed in Nigerian Naira (₦), unless otherwise stated.

We reserve the right to change product prices at any time. However, a price change will not affect an order that has already been accepted and confirmed by us, except where there has been an obvious pricing or listing error.

Product prices do not necessarily include delivery charges. Applicable delivery charges will be displayed during the checkout process or communicated before your order is dispatched.

7. Placing an Order

When you place an order through our website, you are requesting to purchase the selected products from Hadiya Souq.

After placing your order, you should receive an order confirmation acknowledging that we have received your order.

An order confirmation confirms that we have received your order request. It does not necessarily mean that the order has been accepted and is ready for dispatch.

We reserve the right to decline or cancel an order where:

• The product is unavailable;
• There is an obvious error in the product description or price;
• We reasonably suspect fraudulent or unauthorised activity;
• We are unable to fulfil the order for reasons beyond our reasonable control; or
• The order otherwise violates these Terms of Service.

If we cancel an order after payment has been received, we will arrange an applicable refund in accordance with our Return & Refund Policy.

8. Payment

We may offer payment methods including:

• Debit and credit cards;
• Bank transfers; and
• Other payment methods made available through our website.

Orders must generally be paid for before they are processed unless Hadiya Souq has expressly agreed to another payment arrangement.

You confirm that you are authorised to use the payment method provided when placing an order.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it, and the request may instead be handled under our Return & Refund Policy.

10. Shipping and Delivery

We deliver orders through third-party courier and logistics providers.

Delivery times provided on our website or communicated to you are estimates and may vary depending on your location, courier availability, weather, public holidays, traffic, operational disruptions and other circumstances beyond our reasonable control.

We are not responsible for delays caused by circumstances outside our reasonable control, although we will make reasonable efforts to assist you in resolving delivery issues.

Delivery charges and further information about delivery are set out in our Shipping Policy.

11. Returns, Exchanges and Refunds

Our returns, exchanges and refund procedures are set out in our Return & Refund Policy.

Different products may be subject to different return or exchange conditions, including requirements relating to product condition, packaging, hygiene and the period within which a return must be requested.

Please review our Return & Refund Policy before placing an order.

Nothing in these Terms or our Return & Refund Policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable Nigerian law.

12. Product Defects or Incorrect Orders

If you receive:

• A damaged product;
• A defective product;
• The wrong product; or
• An order that is materially different from what you purchased,

please contact us as soon as possible with your order details and, where appropriate, photographs or other information that helps us assess the issue.

We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

13. Intellectual Property

The content available on the Hadiya Souq website, including our:

• Logo and branding;
• Website design;
• Text;
• Product descriptions;
• Photographs;
• Graphics;
• Videos;
• Marketing materials; and
• Other original content

is owned by or licensed to Hadiya Souq or the relevant rights holder.

You may view and use the website for your personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish or commercially use our content without our prior written permission, except where permitted by law.

Some product photographs, logos, descriptions and other materials may belong to third-party manufacturers, publishers or brands. Such materials remain the property of their respective owners.

14. Reviews, Photos and Other Content You Submit

We may allow customers to submit product reviews, photographs, comments, testimonials or other content.

By submitting content to Hadiya Souq, you confirm that:

• The content is your own or you have permission to submit it;
• It does not infringe another person's intellectual property, privacy or other rights;
• It is not unlawful, abusive, defamatory or misleading; and
• You have the necessary consent from any person appearing in photographs or other content you submit.

By submitting content, you grant Hadiya Souq a non-exclusive, royalty-free licence to use, reproduce, publish and display that content for our business, website and marketing purposes.

We reserve the right to remove or decline to publish content that we consider inappropriate, unlawful, misleading or inconsistent with our brand.

15. Prohibited Use

You must not use our website to:

• Commit fraud or engage in unlawful activity;
• Provide false or misleading information;
• Gain unauthorised access to our systems or accounts;
• Interfere with the security or operation of the website;
• Introduce viruses, malicious code or other harmful material;
• Attempt to bypass our security or technical measures;
• Scrape, copy or reproduce substantial portions of our website or content without permission; or
• Use our website in a way that could harm Hadiya Souq, our customers, employees, suppliers or service providers.

16. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that it will always be available, uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted by applicable Nigerian law, Hadiya Souq will not be responsible for indirect, incidental, special or consequential losses arising from your use of our website or purchase of products from us.

We are not responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, natural disasters, government restrictions, strikes, internet or telecommunications failures or other events beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under Nigerian law.

To the extent permitted by applicable law, our total liability arising from a particular order will not exceed the amount paid by you for that order.

18. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hadiya Souq, its directors, employees and representatives from claims, losses, liabilities and reasonable expenses arising from:

• Your unlawful or improper use of our website;
• Your violation of these Terms of Service; or
• Your violation of applicable laws or the rights of another person.

19. Privacy

Your use of the Hadiya Souq website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information provided to us when you browse our website, create an account, place an order or otherwise interact with Hadiya Souq.

20. Governing Law

These Terms of Service are governed by the laws of the Federal Republic of Nigeria.

Any dispute arising from or relating to these Terms or your use of the Hadiya Souq website will be subject to the applicable laws and courts of Nigeria.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of these Terms.

Your continued use of our website after updated Terms have been published constitutes acceptance of the revised Terms.

22. Contact Us

If you have questions about these Terms of Service, please contact us:

Hadiya Souq
Email: info@hadiyasouq.africa
WhatsApp: +234 (0) 708 007 5871