Last updated: 26th September, 2026
At Hadiya Souq, we carefully pack and dispatch all orders ourselves using trusted courier and logistics partners.
This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are processed by Hadiya Souq and prepared for dispatch from our fulfilment location.
- Orders are generally processed within 1–2 business days
- Orders placed after 2:00pm may be processed on the next business day.
- Processing times may be longer during busy periods, including Ramadan, Eid, sales and other promotional periods.
- If an item requires additional processing time, this will be communicated where applicable. This typically applies to customised or personalised items.
Business days are Monday to Sunday, excluding Nigerian public holidays.
2. Delivery Timelines
Delivery times begin once your order has been dispatched.
Lagos
- Same-day delivery may be available for eligible orders placed within the applicable cut-off time and delivery area.
- Standard delivery is generally 1–3 business days after dispatch.
Same-day delivery availability may vary depending on your location, order time and courier availability.
Other Nigerian Cities
Delivery to other locations within Nigeria generally takes 3–8 business days after dispatch.
Delivery times may vary depending on your location and courier availability.
International Shipping
International shipping is available on selected products and to selected destinations.
Where international delivery is available, applicable shipping costs and estimated delivery times will be displayed at checkout.
Customers are responsible for any applicable customs duties, import charges or taxes imposed by the destination country unless otherwise stated.
3. Shipping Fees
Shipping fees are calculated based on factors including:
- Delivery location
- Size and weight of the order
- Courier rates
- Delivery service selected
Your applicable delivery fee will be displayed at checkout before you complete your purchase.
4. Pay on Delivery
Pay on Delivery (POD) is not currently available.
We may introduce this payment option in the future and will update our website when it becomes available.
5. Delivery Attempts
Our courier partners will generally make one delivery attempt.
To help ensure a successful delivery, please make sure that:
- Your delivery address is accurate;
- Your phone number is correct and reachable; and
- Someone is available to receive the order where required.
If delivery cannot be completed after the available attempt because the recipient is unavailable, the address is incorrect or the courier is otherwise unable to complete delivery, the order may be returned to Hadiya Souq.
Additional delivery or redelivery charges may apply where a further delivery attempt is required.
6. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation and, where tracking is available, the relevant tracking information.
You can use the tracking information provided to monitor the progress of your delivery.
Please note that tracking updates may take some time to appear after an order has been handed to the courier.
7. Multiple Items in an Order
We generally aim to package your order together where practical.
However, depending on product availability, order size or operational requirements, your order may occasionally be sent in more than one package.
If your order arrives in multiple packages, you may receive them at different times.
8. Delivery Delays
We aim to meet the delivery estimates provided, but delivery times are not guaranteed.
Delays may occur because of circumstances outside our reasonable control, including:
- Traffic or road conditions;
- Weather;
- Courier or logistics disruptions;
- Public holidays;
- Strikes or industrial action;
- Security restrictions;
- Incorrect or incomplete delivery information; or
- Other unforeseen circumstances.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
9. Delivery Issues
If you receive an order that is:
- Damaged;
- Missing an item;
- Incorrect; or
- Significantly different from what you ordered,
please contact us as soon as possible.
For damaged or incorrect items, please provide photographs where possible to help us investigate and resolve the issue.
You can contact us:
Email: info@hadiyasouq.africa
WhatsApp: +234 (0) 708 007 5871
For delivery-related issues, we recommend contacting us within 48 hours of delivery so that we can investigate promptly.
Nothing in this policy limits any rights you may have under applicable Nigerian consumer protection law.
10. Delivery Restrictions
We currently deliver to many locations across Nigeria. However, delivery may not be available to certain remote or restricted locations.
If we are unable to deliver to the address provided after you have placed an order, we will contact you to discuss the available options.
Where an order cannot reasonably be fulfilled and payment has already been made, we will arrange an applicable refund for the affected items.
11. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
This includes:
- Full delivery address;
- Recipient's name;
- Active phone number; and
- Any relevant directions needed to locate the delivery address.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply if another delivery attempt is required.
12. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, courier arrangements or business operations.
Any updates will be published on this page, together with the revised “Last updated” date.